We love our plants and pack them with extreme care, and wish for you to love them for many days to come. We use express shipping and plants usually arrive within 1-2 business days after shipping. Please monitor weather conditions in your area, especially during winter and summer seasons. When requested we can hold your order or use a heat pack safely secured in the box.
Minor damage due to transportation, such as a broken leaf or bent stem, is sometimes unavoidable.
We will not be responsible for any damages due to delays or improper handling from shipping companies. We do not offer any refunds or replacements. It will be completely at buyer’s risk.
If you have an issue with the condition of a plant please take pictures or unboxing video within 4 hours of receipt and contact us at firstname.lastname@example.org
It may take 3-5 business days to process your order. For USA customers need Phyto certificate for shipping, so it may take 4-7 days to prepper your plants for shipping.
Please verify the correct shipping information at checkout. Please track your package, note the delivery date, and be present at your shipping address to accept your package.
We will ship Monday or Tuesday so your plants arrive before Friday safe and healthy. We ship within Canada and USA.